Terms of service

Last updated 7 November 2026

Who we are

This site is run by ViralTracker. For anything about these terms, write to tomas@viraltracker.app.

By creating an account or using ViralTracker, you agree to these terms. If you use it for a company, you confirm that you may accept them for it.

The service

ViralTracker watches public posts on selected sports subreddits and public news feeds. It scores how fast each post is climbing against its own subreddit and shows the results on a web dashboard, a news feed and the Alerts page with our recent alerts. Paid plans add alerts in Discord. What each plan includes is listed on our pricing page.

Free trial

New accounts get a free 3-day trial of the web dashboard and the news feed. Discord alerts are not part of the trial, except in a Discord demo (see below). No card is needed and nothing is charged when the trial ends. There is one trial per e-mail address. A colleague you invite gets their own account and the same free trial.

Discord demo

The Discord demo is optional. For now it is open only to accounts we invite, while places last. We may change or end the demo programme at any time. It is a private channel on our demo server where top alerts arrive and our bot makes graphics, captions and translations for you. It ends with your trial. The channel then stays readable for 3 days and is then deleted, and we remove you from the demo server. There is one demo per account, and a Discord account can have one demo every 12 months. Fair-use limits apply and are shown in the channel (type /info). We may end a demo early if it is misused, for example to spam, to get around the limits or to give others access. Headlines, captions and translations are drafts written by AI: check facts and names before you publish them. Photos and videos in alerts belong to their owners, and you are responsible for clearing the rights to anything you publish. Discord's own terms apply to your use of Discord.

Reservations

You can reserve Basic, Team or Newsroom now. A reservation tells us which plan you want, at the price on our pricing page. There is no payment today. Before your plan starts, we confirm the start date and the price with you by e-mail. You can withdraw any time before the start: just reply to our e-mail. The first invoice comes only after you confirm.

Founding price

We offer a founding price on Basic and Team to a limited number of teams, as our pricing page shows while places last. Teams that got it keep the price they reserved at for as long as their subscription runs without a break. If you cancel and subscribe again later, the prices on our pricing page at that time apply. If your reservation has the founding price, our confirmation e-mail says so.

Team plan with graphics only

Until we confirm by e-mail that alerts start for your Team plan, it includes our bot in your own Discord, graphics on your branded templates made from your own photos and headlines, and premium support. Alerts, the web dashboard and the features built on them are not part of it, and we do not charge for them. If we add alerts later, we tell you by e-mail first, and the price of your Team plan stays the same.

Plans, billing and cancelling

• Basic: €29 a month.
• Team: €99 a month.
• Newsroom: from €990 a month; we agree the exact price for your brands before your plan starts.
• All three plans are monthly. You can cancel any time: cancel before your next billing date and you are not charged again.
• No VAT is added to our invoices (we are not VAT registered). Every payment comes with an invoice issued in Czechia.
• If a price changes, we tell you by e-mail before the new price applies to you. A founding price does not go up while your subscription runs.

Your account

Sign-in links and codes are personal: do not share them or your account. Each person needs their own account. To bring in a colleague, use the invite link on your account page. You are responsible for what happens in your account.

Support and response times

Write to support@viraltracker.app. On Team and Newsroom, you can also type /vt support and your message in your Discord. Every request gets a number, and we send our first reply within:

• Basic: 2 working days.
• Team: 1 working day, with priority in our queue.
• Newsroom: the same working day if you write by 17:00 Prague time, otherwise the next working day.
• Free trial: as soon as we can, without a set time.

Working days are Monday to Friday, except Czech public holidays. A request that reaches us after 17:00 Prague time or on a day off counts from the next working day, and "within 2 working days" means by the end of the second working day after that. These times are for our first reply, not for a fix or a change. They are not an uptime guarantee and do not give service credits or refunds.

Our status page shows whether data collection, the Discord bot and our news sources are running, and any incident we are working on. When an incident affects alerts, we post a notice there and may also post it in Discord.

Content from Reddit and acceptable use

• Posts, photos and videos shown in ViralTracker belong to their authors and rights holders. We show them with credit to the subreddit and the author and a link to the original post.
• When you use content from Reddit, follow Reddit's User Agreement and its policies.
• Keep the credit. When you publish something you found through ViralTracker, credit the original source.
• Respect deletions. When a post is deleted or removed on Reddit, we remove it from ViralTracker as soon as we notice. Do not keep or republish copies of content you know was deleted.
• We do not license photos, videos or other media. Clearing the rights before you publish is your responsibility.
• Do not copy or export the raw data from ViralTracker in bulk, pass it on, resell it or build a dataset from it.
• Do not use content or data from ViralTracker to train or fine-tune AI or machine learning models.
• Do not scrape the service, overload it, get around its access limits or security, or resell access to it.

Availability

We run ViralTracker on a best effort basis. There is no uptime guarantee: the response times under Support are about our replies, not about availability. The service depends on Reddit, news sources, Discord and our hosting provider, and it can be slow or unavailable when they are. We may improve, change or remove features. Scores and alerts are automated signals, not verified news: checking the facts before you publish is up to you.

Liability

ViralTracker gives you signals to support editorial decisions. What you publish is your decision. To the extent the law allows, we are not liable for indirect loss, such as lost profit, lost audience or lost data, and our total liability is limited to the fees you paid us for the service. Nothing in these terms limits liability that the law does not allow us to limit.

Ending

You can stop using ViralTracker at any time and ask us to delete your account. We may suspend or close an account that breaks these terms. Our privacy notice explains what happens to your data.

Law

These terms are governed by Czech law, and disputes go to the courts of the Czech Republic. If you are a consumer, you keep the protection that the law of your country gives you.

Changes

We may update these terms. If a change matters for you, we e-mail you before it takes effect. The date at the top shows the latest version.

Contact

Support: support@viraltracker.app. Plans and everything else: tomas@viraltracker.app.